Call the Correct Oregon CCB Department
The main Oregon Construction Contractors Board phone number is 503-378-4621. Licensing, contractor disputes, unlicensed activity, education, civil penalties and public records use different routes.
This guide identifies the correct department, hours, email, forms and documents to prepare before calling, visiting or filing a complaint.
Oregon CCB Main Phone Number and Office Hours
Call 503-378-4621 for general assistance, licensing questions, new applications, renewals, contractor-search help and account routing. Oregon CCB states that emailing ccb.info@ccb.oregon.gov is usually the fastest route for licensing questions.
Phones are staffed Monday through Friday from 9:00 a.m. to 5:00 p.m. The licensing call center stops accepting new callers at 4:00 p.m. so staff can return callback requests. The Salem lobby is open from 8:00 a.m. to 4:45 p.m., excluding state office closures.
Official Oregon CCB Contact Page
The official contact page lists the main phone, email, fax, physical office, mailing address, operating hours and department-specific contacts. The screenshot helps users recognize the correct Oregon.gov page before sharing information or sending documents.
Oregon CCB Contact Route Finder
Select the issue and your role. The result identifies the most useful official starting route and the information to prepare.
Oregon CCB Phone and Email Directory
Use the department route when the issue clearly involves a complaint, illegal activity or education. This can reduce transfers and repeated explanations.
| Reason for contacting CCB | Department | Phone | Email or action |
|---|---|---|---|
| General questions, licensing, application, renewal or account | Main CCB and Licensing | 503-378-4621 | ccb.info@ccb.oregon.gov |
| Complaint, mediation, bond or filing deadline | Dispute Resolution Services | 503-934-2247 | disputes@ccb.oregon.gov |
| Unlicensed contractor or illegal construction activity | Enforcement and Field Investigations | 503-934-2246 | ccbtips@ccb.oregon.gov |
| Contractor or consumer education | Communications and Education | 503-934-2227 | ccb.education@ccb.oregon.gov |
| Continuing-education certificate submission | Certificate inbox only | Use Education for questions | cecerts@ccb.oregon.gov |
| Pay an assessed civil penalty or payment-plan installment | Civil penalty payment contact | 503-934-2191 | Use only after confirming the valid assessment |
| Secure fax or document drop-off | Main CCB office | Call first for urgent filings | Fax: 503-373-2155 |
Use the Current Unlicensed-Activity Number
Some older CCB newsletters and public releases display different phone numbers for reporting unlicensed activity. The current live Contact Us page lists 503-934-2246 for Enforcement and Field Investigations.
Current route
Call 503-934-2246, email ccbtips@ccb.oregon.gov, or use the online illegal-activity report.
Avoid saved old directories
Do not rely on an old newsletter, cached search result or saved contact card when reporting an active jobsite. Confirm the current number on Oregon.gov.
What to Have Ready Before Calling
The right identifiers and dates help staff locate the record and identify the correct form or deadline.
License-search call
- Exact legal business name.
- CCB license number.
- Project address.
- Residential or commercial work type.
- Status, bond, insurance or history question.
Application or renewal call
- Applicant or license-holder name.
- CCB number or application reference.
- Portal-account email.
- Payment confirmation.
- Bond and insurance submission dates.
Complaint call
- Your role in the dispute.
- Contractor name and CCB number.
- Contract, occupancy and completion dates.
- Date certified notice was mailed.
- Amount claimed and supporting records.
Tasks You May Complete Without Waiting on the Phone
Using the correct official online tool first can answer routine questions and make a later call more productive.
| Task | Best starting tool | Call when |
|---|---|---|
| Verify a contractor | Official CCB license search. | The legal name, status, endorsement, bond or history is unclear. |
| Renew a license | Contractor online portal. | Login, document or status errors prevent renewal. |
| Find a form | Official CCB Forms page. | You cannot determine which version or submission method applies. |
| Prepare a residential complaint | Consumer Protection page and pre-complaint notice generator. | The deadline, structure type or bond route is uncertain. |
| Report unlicensed work | Online enforcement report. | The jobsite is active and immediate investigator routing may help. |
| Request license history or agency records | Public-records and certification form through Consumer Tools. | You cannot identify the file or record type needed. |
Check the Contractor Record Before Calling
The official license search can show active status, endorsement, surety bond information, proof of liability insurance submitted to CCB, workers’ compensation status, lead-safe authority and complaints or disciplinary actions recorded during the displayed history period.
Search the CCB number
Use the number printed on the estimate, contract, advertisement or contractor website.
Match the legal business name
The entity in the search should match the contract, invoice, permit and requested payment recipient.
Check the endorsement
Confirm the license covers residential, commercial or both types of structures as required by the project.
Review bond, insurance and workers’ compensation entries
Use the dates and displayed status as a starting point. Contact the bond or insurance company when current coverage must be confirmed.
Review complaint and disciplinary history
Read the complete record and compare exact names and dates before drawing conclusions.
New License, Application and Renewal Support
Use the main phone and general licensing email for application status, document corrections, endorsement selection, bond or insurance questions and online-account problems.
New-license preparation
Standard applicants generally complete 16 hours of approved pre-license education, pass the Oregon exam, select an endorsement, register the business, obtain the required bond and liability insurance and submit a complete application.
The current licensing page lists a $400 fee for a two-year license.
Current processing estimates
CCB advises applicants to plan ahead. Electronic applications may take roughly four to six weeks, while paper applications may take six to eight weeks. Missing or mismatched documents can extend processing.
Documents that should match exactly
- Legal business name and ownership information.
- Surety bond and power of attorney.
- Certificate of liability insurance.
- Responsible Managing Individual test record.
- Certification and signature form.
- Workers’ compensation status when applicable.
Oregon CCB Complaint Phone Number and Deadlines
Call Dispute Resolution Services at 503-934-2247 or email disputes@ccb.oregon.gov when the correct form, deadline, structure type or bond procedure is uncertain.
| Filer and project | Common filing limit | What to do |
|---|---|---|
| Property owner — existing structure | One year after substantial completion. | Call DRS immediately when fewer than 60 days remain. |
| Property owner — new structure | Earlier of one year after first occupancy or two years after substantial completion. | Track both dates because the earlier date controls. |
| Prime contractor — existing structure | Fourteen months after the subcontractor substantially completed the work. | Confirm residential, small-commercial or commercial-bond procedure. |
| Prime contractor — new structure | Earlier of 14 months after first occupancy or two years after substantial completion. | Do not wait for a collection or court dispute to develop. |
| Subcontractor | One year from the date the work was performed. | Use the subcontractor and material-supplier complaint form. |
| Material supplier | One year from the relevant materials-sale or indebtedness date. | Confirm the date with DRS if invoices span multiple deliveries. |
| Employee | One year from the date wages were earned. | Use the employee complaint form and preserve payroll records. |
Residential, Small Commercial or Large Commercial Complaint?
The structure and contractor bond determine the filing route. A property’s everyday description may not match the CCB legal category.
| Structure category | Practical description | Likely complaint route |
|---|---|---|
| Residential | Homes, dwelling units, qualifying condominiums, manufactured dwellings, modular homes and floating homes. | Residential complaint procedure and generally a 30-day certified pre-complaint notice. |
| Small commercial | Can include certain nonresidential structures up to specified size and height limits, qualifying leasehold units, appurtenances or a nonresidential project with total construction not exceeding $250,000. | May follow residential or commercial procedure depending on the contractor’s bond and endorsement. |
| Large commercial | Commercial work outside the small-commercial definition. | Court or binding-arbitration action generally begins before the CCB commercial-bond complaint. |
Official Dispute PDF: Rules to Complete Before Filing
The dispute packet and complaint forms contain filing details that basic contact directories often omit.
Send the certified pre-complaint notice first
For a residential contractor complaint and certain small-commercial cases, send written notice by USPS certified mail to the contractor’s address of record. The notice must state that you intend to file a CCB complaint. CCB cannot accept the complaint until 30 days after mailing.
If the contractor refuses the notice or it is returned, the waiting period still runs from the certified-mail date. Keep the notice copy and proof of mailing.
Include every required item in the notice
- Date of the notice.
- Contractor’s legal name.
- Contractor’s current CCB address of record.
- Clear statement of intent to file a CCB complaint.
- Your name.
Large-commercial complaints begin with court or arbitration
For a commercial-bond complaint, the claimant generally files a court action or starts binding arbitration before filing with CCB. Current web guidance requires delivery of the court or arbitration filing and completed complaint to both CCB and the surety by certified mail within the applicable timing rules.
Wait for CCB to request the $50 fee
Most qualifying complaints carry a $50 statutory processing fee. Do not send the fee with the initial complaint. A Dispute Analyst first reviews jurisdiction and requests payment when it becomes due.
Prepare a clean complaint packet
- Completed form for the correct filer and structure type.
- Contract, estimates, invoices and change orders.
- Front-and-back copies of relevant checks.
- Certified-mail notice and postal proof.
- Permit and inspection records.
- Written communications and corrective estimates.
- Legible copies rather than original documents.
- Standard letter-size pages without staples or binders.
Mediation and contractor-bond access are different
After CCB confirms jurisdiction and receives the fee, a complaint is commonly assigned for voluntary mediation. A settlement can resolve the dispute, but access to a contractor’s bond ultimately requires a signed court judgment.
Report an Unlicensed Contractor or Active Jobsite
Use Enforcement rather than Dispute Resolution when the concern involves unlicensed work, false advertising, misuse of an endorsement, missing bond or insurance, unlicensed subcontractors or lead-safe violations.
Call 503-934-2246, email ccbtips@ccb.oregon.gov, or submit the official online report.
Information that helps field investigators
- Exact active jobsite address.
- City and the most recent work date.
- Contractor or business name.
- Phone number, vehicle details or advertisement.
- Displayed or claimed CCB number.
- Type of construction activity.
- Photos, website links or advertisement screenshots.
Unlicensed contractor disputes
CCB’s standard dispute-mediation process generally requires that the contractor was licensed during the project. Enforcement may investigate and penalize an unlicensed contractor, but that does not guarantee repair work, reimbursement or access to a valid contractor bond.
Public Records, Education Certificates and Payment Contacts
Public records and license certification
Use the official records-request form to obtain a certified license history for another board or request public records connected with a CCB program.
Education certificates
Email certificates only to cecerts@ccb.oregon.gov. Include the CCB number in the certificate and email subject line.
Complaint fee or civil penalty
Pay a DRS complaint fee through 503-934-2247 only after CCB requests payment. For an assessed civil penalty, use the verified payment contact at 503-934-2191.
Oregon CCB Email, Fax, Mailing Address and Salem Office
Use the delivery method named on the form. Email, fax, mail and office drop-off are not always interchangeable for deadlines, original bonds or certified notices.
Physical office
201 High St. SE, Suite 600
Salem, OR 97301
Lobby: Monday through Friday, 8:00 a.m. to 4:45 p.m., excluding state office closures.
Mailing address
Oregon Construction Contractors Board
P.O. Box 14140
Salem, OR 97309-5052
Add the department or attention line required by the form.
Fax and document drop-off
Secure fax: 503-373-2155
The preferred physical drop-off location is the sixth-floor lobby.
| Delivery method | Useful for | Proof to retain |
|---|---|---|
| Questions and forms that specifically permit email submission. | Sent message, attachment list and any automated confirmation. | |
| Secure fax | Documents accepted by fax under current instructions. | Successful fax-transmission report. |
| USPS or tracked mail | Forms, original documents and time-sensitive packets requiring mail. | Tracking, delivery record or certified-mail receipt. |
| Office drop-off | Permitted documents delivered during lobby hours. | Copy of the packet and receipt when available. |
Scam Calls, Emails and Payment Requests
CCB warns contractors about callers and messages impersonating the agency to obtain card numbers, bank information, Social Security numbers or immediate payments.
CCB says it does not
- Call unexpectedly to request payment-card or bank information.
- Ask for sensitive payment or identity information by email or text.
- Demand immediate payment for a fine that is not due.
- Accept gift cards or ask for wired funds.
- Send unexpected DocuSign PDF requests.
Safe response
- End the unexpected call.
- Do not open links or attachments.
- Open Oregon.gov manually.
- Call 503-378-4621 yourself.
- Verify the fee or notice in the official portal.
When Oregon CCB Is Not the Correct Agency
CCB licenses construction businesses and handles CCB compliance and disputes. Another agency may control permits, individual trade credentials, taxes or private legal remedies.
| Question | Likely authority | Reason |
|---|---|---|
| Electrician, plumber or other individual trade credential | Oregon Building Codes Division | The business may need a CCB license while the individual holds a separate trade credential. |
| Building permit or inspection | City or county building department | Local jurisdictions generally issue permits and conduct inspections. |
| Workers’ compensation policy | Oregon Workers’ Compensation Division or insurer | CCB records contractor status but does not decide private policy coverage. |
| Tax account or employer registration | Department of Revenue or Employment Department | CCB does not administer business-tax accounts. |
| Legal advice, lawsuit or lien deadline | Attorney, court or legal-aid service | CCB staff cannot represent a party or provide private legal advice. |
Simple Scripts for a Faster CCB Call
Oregon CCB Phone Number FAQs
What is the main Oregon CCB phone number?
The main Oregon Construction Contractors Board phone number is 503-378-4621. Use it for general questions, licensing, applications, renewals, account help and assistance interpreting a contractor-search record.
What hours can I call Oregon CCB?
Phones are staffed Monday through Friday from 9:00 a.m. to 5:00 p.m. The licensing call center stops accepting new callers at 4:00 p.m. to allow staff to return callback requests.
What is the Oregon CCB complaint phone number?
Call Dispute Resolution Services at 503-934-2247 for complaint eligibility, mediation, filing deadlines, structure classification and contractor-bond questions.
What is the current number for reporting an unlicensed contractor?
The current live CCB contact page lists 503-934-2246 for Enforcement and Field Investigations. You can also email ccbtips@ccb.oregon.gov or use the official online report.
What is the Oregon CCB licensing email?
The general licensing email is ccb.info@ccb.oregon.gov. Include the exact legal business name, CCB number or application reference and a concise explanation of the question.
What is the Oregon CCB fax number?
The secure CCB fax number is 503-373-2155. Confirm that the specific form or document may be faxed before sending it.
Where is the Oregon CCB office?
The physical office is 201 High St. SE, Suite 600, Salem, Oregon 97301. The mailing address is P.O. Box 14140, Salem, Oregon 97309-5052.
Do I need to notify the contractor before filing a complaint?
Residential and some small-commercial complainants generally must send a written pre-complaint notice by USPS certified mail and wait 30 days after mailing before filing with CCB.
Should I send the $50 complaint fee with the complaint?
No. CCB first reviews the complaint for jurisdiction. A Dispute Analyst requests the statutory processing fee if and when it becomes due.
Will Oregon CCB recover my money?
CCB may mediate a qualifying dispute and discipline a license holder, but it does not guarantee payment or repair. Access to a contractor bond requires a signed court judgment, and private legal deadlines may apply.
Does Oregon CCB call contractors to request payment information?
CCB warns that it does not make unsolicited calls asking for card, bank-account or Social Security information. End an unexpected payment call and contact CCB yourself at 503-378-4621.
Use the Right Number and Bring the Right Dates
Main and Licensing: 503-378-4621. Dispute Resolution: 503-934-2247. Enforcement: 503-934-2246. Education: 503-934-2227.
Before calling, write down the legal business name, CCB number, project address, completion or occupancy dates, certified-mail date and the exact form or answer you need.