Arizona Contractors Board 2026: ROC License Lookup, Apply, Fees & Complaints

Arizona ROC contractor licensing · lookup · application · permits · complaints · reviewed August 31, 2026

Arizona Contractors Board: Complete ROC License, Application & Hiring Guide

The agency people commonly mean by the Arizona Contractors Board is the Arizona Registrar of Contractors (AZ ROC). It is Arizona’s state contractor licensing authority for residential and commercial contractors.

This is not just a list of government links. Every major official action below includes a click-by-click micro-guide explaining what to open, what to enter, what to inspect, what to save, and what to do next.

Official AZ ROC License Lookup Official State Application Guide Official ROC Complaint Filing

Independent navigation resource: ContractorsBoard.org is not the Arizona Registrar of Contractors, Arizona Corporation Commission, Arizona Department of Revenue, a city/county permit office, PSI, GMetrix, a surety company, insurer or contractor referral service. Only the current government record can establish license status or government eligibility.

Arizona Contractor Licensing: The Answers Most People Need First

License databaseAZ ROC live search

Business entitySeparate ACC/SOS record

Project permitLocal authority

ROC bondNot liability insurance

State taxTPT analyzed separately

Arizona’s “under-$1,000 handyman exemption” is frequently oversimplified. A.R.S. § 32-1121 contains a limited exemption when the entire undertaking is less than $1,000 and is casual or minor. The exemption does not apply when a local building permit is required, when a larger job is split to avoid licensing, or when applicable advertising fails to disclose “not a licensed contractor.” Additional statutory exceptions also matter for fire-safety work and work involving connections to natural gas, propane or other petroleum/gaseous fuel.

Arizona ROC license ≠ Arizona Corporation Commission registration ≠ TPT license ≠ building permit. A contractor may need several of these at the same time. This page keeps each layer separate so an applicant or homeowner does not mistake one government record for another.

Homeowner task #1

Official Arizona ROC Contractor License Lookup — Click by Click

The quickest way to reduce contractor-identity risk is to search the exact ROC license yourself and compare the government record with the company that will sign the contract and receive payment.

Official link → what to do after opening it

OPEN ROC SEARCH SEARCH NUMBER OPEN EXACT RECORD MATCH BUSINESS CHECK CLASS REVIEW HISTORY SAVE & RECHECK

Open the Official AZ ROC Contractor Search.
Start with the exact ROC license number printed on the written estimate, proposal or contract. A number search reduces confusion between businesses with similar names.
If the number does not work, search the licensed business name. Try the legal name without extra punctuation if needed.
Open the matching contractor record rather than stopping at the search-results list.
Compare the licensed entity name with the name on the contract, invoice, permit paperwork and requested payment recipient.
Read the license status. Do not rely merely on the fact that a record exists.
Read the classification and determine whether it fits the residential/commercial property and trade being offered.
Review the qualifying party and any public bond, complaint or disciplinary information associated with that exact record.
Save the license number and date you checked it. Re-open the live record immediately before signing if significant time passes.

Identity check

The company holding the ROC license should connect logically to the company on the proposal, contract, invoice, permit and payment instructions.

Scope check

An active license is not enough if the classification does not authorize the work. Residential, commercial, dual and specialty scope must be checked separately.

Representative check

If a salesperson or project representative approaches you, call the telephone number associated with the licensed contractor rather than assuming the person is authorized to use the company’s ROC number.

Stop-and-verify conditions: the government record is expired/suspended/non-current; the name receiving payment does not match the licensed entity; the contractor says another company’s license “covers” the job; the classification is unrelated to the work; or the license number cannot be found.

Official Contractor Search ROC Before-You-Hire Guidance

Arizona Contractor Record Match Helper

This independent tool does not access ROC records. Complete it only after opening the official license database.

Is the live ROC license currently valid for contracting?

Does the licensed business match the contract/payment entity?

Does the classification fit this project?

Have you reviewed public complaint/disciplinary information?

Complete all four fields.

Troubleshooting

No Arizona ROC Record? Do These Checks Before Assuming the Contractor Is Unlicensed

Confirm the contractor gave you an ROC contractor-license number, not an Arizona Corporation Commission entity number, TPT number, EIN, municipal permit number or unrelated trade credential.
Search the legal business name without “LLC,” punctuation or a marketing slogan.
Ask whether the advertised name is a DBA and request the underlying licensed legal entity.
Search the qualifying-party name if the public search supports it.
Confirm the contractor is not attempting to rely on the narrow statutory exemption for minor work.
If the contractor insists the license is valid but you cannot reconcile the record, call AZ ROC at 602-542-1525 or 877-692-9762 before signing.

Need a formal record rather than an ordinary web lookup?

ROC’s licensing-forms desk includes Request for Affidavit RC-L-303 for information concerning a license. ROC currently states that one request form is required and lists a $10 processing fee.

Request an ROC license affidavit

Open ROC Licensing Forms.
Scroll to Request for Affidavit RC-L-303.
Download the current form and identify the license information you need documented.
Follow the current submission/payment instructions on the form.
Do not substitute an affidavit request for a live status search when the immediate question is whether the contractor is currently authorized to contract.

License requirement

Who Needs an Arizona Contractor License?

Arizona generally requires the appropriate ROC license to act, offer to act, bid or contract as a contractor unless a statutory exemption applies. The exemption analysis must consider the entire project—not just one invoice.

Situation	Arizona licensing analysis	What to do next
Project totals less than $1,000	A casual/minor-work exemption may apply if all statutory conditions are met.	Check permit requirements and whether the job is part of a larger undertaking.
Permit required	The minor-work exemption does not apply when a local building permit is required.	Identify the ROC classification before bidding/hiring.
Larger project split into sub-$1,000 pieces	Dividing a project to evade the licensing requirement does not create the exemption.	Use the total undertaking/project value.
Unlicensed advertising	When relying on the applicable minor-work exemption, public advertising is subject to the statutory “not a licensed contractor” disclosure requirement.	Do not advertise in a way that falsely implies ROC licensure.
Fire-safety systems / fuel-gas connections	Arizona law limits application of certain exemptions to specified fire-safety and gas/fuel work.	Do not rely on the general handyman exemption; verify the exact classification/permit.
Owner working on own property	Owner exemptions exist but contain use/occupancy and other conditions.	Check A.R.S. § 32-1121 and the local permit office before using an owner-builder route.

Owner-builder caution: an owner exemption is not permission to hire unlicensed contractors to perform work that requires a contractor license. Permits, inspections, licensed specialty work, zoning and utility approvals remain separate.

Applicant warning: Arizona law can create licensing consequences for an unlicensed person/entity bidding work that requires a license. Do not “test the market” by bidding regulated work before the proper ROC license is issued.

A.R.S. § 32-1121 — Exemptions A.R.S. § 32-1151 — Unlicensed Contracting A.R.S. § 32-1123

Classification resolver

Arizona Residential, Commercial, Dual, General & Specialty Classifications

Do not begin with the exam. Begin with the exact work scope and property type. Your classification choice controls experience, examinations, bond family and what the business can legally offer.

ROC family	Typical use	Examples	What to verify
General Commercial	Broad commercial building/engineering work.	A, B-1, B-2 families.	Exact scope and any project-value or specialty subcontracting restrictions.
Specialty Commercial	Defined commercial trade.	C classifications.	Exact C classification; do not assume adjacent trades are included.
General Residential	Broad residential building/remodeling.	B-family residential classifications.	Residential scope and any specialty limitations.
Specialty Residential	Defined residential trade.	R classifications.	Exact residential specialty scope.
General Dual	Corresponding residential and commercial general work.	KA, KB-1, KB-2.	Dual scope does not mean unlimited authority over every specialty.
Specialty Dual	Corresponding residential and commercial specialty.	CR classifications.	Exact CR description and exams.

How to choose a classification on the ROC website

Open AZ ROC License Classifications.
Choose the relevant residential, commercial or dual family.
Open the exact classification description that appears closest to your work.
Write down every activity your company plans to advertise—not only the first project.
Compare those activities against the official scope. Pay special attention to work that must be subcontracted to another appropriately licensed contractor.
Then open License Classification Requirements and record the experience and trade-exam requirements.
Only after those two checks should you schedule the relevant exam or obtain a classification-specific bond.

Arizona License Family Starting-Point Helper

This does not determine the legal classification. It simply tells you which official ROC family to research first.

Where will this work be performed?

How broad is the work?

Choose both fields.

High-value ROC service

Still Unsure Which Classification? Ask ROC for a Scope Determination

AZ ROC publishes Scope Determination Request Form RC-L-203 specifically for applicants who have reviewed the classification list and descriptions but still cannot determine the correct license.

How to use RC-L-203 effectively

First review ROC’s classification descriptions.
If the answer remains unclear, open Scope Determination Request Form RC-L-203.
Describe the proposed work precisely: building type, residential/commercial use, new construction vs repair, structural work, electrical/plumbing/mechanical elements, materials and systems.
Avoid vague wording such as “general remodeling.” List the actual activities you intend to advertise and perform.
Use ROC’s electronic/eSignature submission option where offered.
ROC states that scope-determination requests are processed in the order received and staff will contact you if more information is needed.
Save ROC’s response in the applicant file before buying an exam or bond for the classification.

Why this saves money: classification uncertainty can cause applicants to take the wrong trade exam, buy the wrong bond or build experience documentation around a classification they do not need. Use the official determination route instead of guessing.

Applicant eligibility

Arizona Qualifying Party & Experience Requirements

The business receives the contractor license. The qualifying party is the regularly employed person whose experience, knowledge, skills and examinations support the classification.

Who can qualify?

A qualifying party can be a sole proprietor, partner, LLC member, corporation officer or employee of the contracting business, provided ROC’s requirements are met.

Statutory experience baseline

A.R.S. § 32-1122 establishes a general four-year practical/management experience baseline, with at least two years generally occurring within the preceding ten years, while allowing specified training substitution and ROC adjustment where applicable.

Classification table controls preparation

ROC publishes classification-specific experience and examination requirements. Check the exact classification because the practical requirement can differ through statutory/ROC rules and waivers.

Do not build the application around a generic “4 years” statement. Read the statute and then the exact ROC classification-requirement row. Technical training may substitute for a portion of experience in qualifying circumstances, and waiver rules can apply to prior license/qualifier experience.

All listed persons matter: ROC’s current application instructions state that all persons listed on the application must be at least 18 years old and are responsible for contracting activities of the business within the statutory framework.

A.R.S. § 32-1122 Classification Requirements

Exam workflow

Arizona SRE, GMetrix, PSI Trade Exams, Waivers & NASCLA

Exam / route	Purpose	Current provider / process	Do this next
Arizona Statutes & Rules Exam (SRE)	Arizona contractor-law/rules component.	Online open-book training course/exam through GMetrix.	Use ROC’s SRE link; complete training and exam; retain passing result.
Trade examination	Classification-specific technical knowledge.	PSI unless an approved waiver/NASCLA route applies.	Find exact required exam in ROC classification table before scheduling.
Out-of-state waiver	Potential trade-exam/experience waiver.	ROC reviews RC-L-200G with the application.	Have the prior licensing state verify the qualifying license as instructed.
In-state waiver	Potential SRE or trade/experience waiver in eligible Arizona history situations.	ROC forms RC-L-200H routes.	Use the precise in-state waiver form listed by ROC.
NASCLA	Accepted trade-exam score for certain classifications.	NASCLA/approved testing route; score submitted to ROC.	Confirm exact classification eligibility before paying for NASCLA.

Exact exam sequence

Open ROC License Classification Requirements.
Locate your exact classification code and write down the required exam(s).
For the Arizona SRE, follow ROC’s current GMetrix link. ROC describes the SRE as an online computer-based open-book training course and exam.
For GMetrix login/course-navigation/system assistance, ROC currently directs users to GMetrix at 801-323-5800.
If a trade exam is required, open ROC’s PSI Candidate Information Bulletin page.
Use the PSI bulletin to confirm the current registration procedure, exam title, test rules, permitted references, identification and rescheduling/retest information.
Do not schedule an exam merely because its title looks similar to your trade. Match the exam to ROC’s classification requirement first.
ROC currently requires required examinations to be passed with at least 70%.
Keep your passing documents with the application packet.

Current ROC fee page: ROC presently lists $61 for the online SRE through GMetrix and $66 for a trade-specific PSI examination. These vendor exam fees are separate from the ROC license-application total. Recheck immediately before purchasing because vendor pricing can change independently of the ROC license fee table.

NASCLA is not an Arizona license

ROC’s current licensing forms/classification material specifically recognizes NASCLA scores for certain classifications including B-1, B-2 and specified electrical classifications such as CR-11/C-11/R-11 routes. Passing NASCLA does not authorize contracting in Arizona. The business must still obtain the actual Arizona ROC license.

Never publish “NASCLA gives Arizona reciprocity.” Arizona’s current ROC application guidance states that the state does not have direct contractor-license reciprocity. NASCLA or a waiver may affect an examination requirement—not the requirement to obtain the Arizona license.

Real assistance & cost-saving routes

Arizona Contractor Applicant Benefits, Free Help & Time-Saving Programs

Rather than inventing generic “contractor incentives,” these are actual assistance, waiver and process benefits published by Arizona agencies or local governments.

Free monthly ROC Applicant Education Seminar

AZ ROC offers a free virtual Applicant Education Seminar, generally once each month, covering Customer Portal submission, required documents and common application errors. Sessions are offered in English and Spanish.

Use it before starting your application

Open Applicant Education Seminars.
Find the next Eventbrite registration link or watch the most recent recorded seminar.
Prepare your classification, entity type and qualifying-party questions before attending.
Watch ROC’s short videos on bonds, experience waivers, IDs, background checks and exams.
Then begin the Customer Portal application with the checklist beside you.

First-time sole-proprietor application-fee waiver

ROC’s current fee page identifies a statutory initial application-fee waiver for qualifying first-time Arizona sole proprietors, including specified active-duty military spouses, recently honorably discharged veterans and applicants meeting the stated household-income test.

What to check

Open ROC Licensing Fees.
Scroll to the application-fee-waiver section.
Confirm that you are applying as a sole proprietor in Arizona for the first time and meet one of the listed statutory categories.
Follow the ROC waiver-document instructions.
Residential/dual applicants should note that ROC states the Recovery Fund assessment remains due where applicable even when the qualifying application fee is waived.

Criminal-record pre-application review

ROC’s Petition for Review of Criminal Record RC-L-100 is optional but lets a prospective applicant request an agency determination regarding criminal-history licensure impact before submitting the full license application.

Why and how to use it

Open RC-L-100.
Read the required-document list for each conviction carefully.
Gather court charging documents, disposition/plea, sentence documentation, completion evidence, restitution evidence when applicable, and relevant set-aside/restoration documents.
You may include explanatory/reference/rehabilitation material identified by the form.
Use the electronic eSignature route or current form instructions.
The form instructions state a determination period of up to 90 days under the cited statutory process.
A later license application still requires the normal background check and full disclosures.

Service member / veteran licensing assistance

ROC publishes a dedicated service-members-and-veterans resource and identifies veteran representatives for assistance with licensing questions.

ROC Service Members & Veterans Call 877-692-9762

Spanish-language help: ROC publishes Spanish application checklists and Spanish applicant-education material. Current Spanish checklist material directs callers seeking Spanish assistance to 877-692-9762 and to select option 8.

Complete applicant workflow

How to Apply for an Arizona Contractor License — Start to Finish

The strongest application is assembled before the online form is opened. Use this sequence to avoid paying for the wrong exam, buying the wrong bond or allowing a background check to expire.

Choose the legal business entity

Arizona licenses sole proprietorships, partnerships, LLCs and corporations. LLCs/corporations must be registered with the Arizona Corporation Commission and in good standing before the ROC application. ROC’s application page directs partnerships to the Arizona Secretary of State registration route where applicable.

Choose the exact ROC classification

Use the official scope description and classification-requirement table. If the scope is still uncertain, submit RC-L-203 before scheduling exams.

Identify the qualifying party

Confirm the qualifying party is regularly employed by the applicant and has the required experience/knowledge/skills for that classification.

Complete the required exams or waiver route

Pass the Arizona SRE and required trade exam at 70% or better unless ROC approves the applicable waiver. Do not treat a waiver request as approval.

Run background checks for every person named

Use ROC’s designated background-check route. Every person listed must complete the check. Disclose all legal names and previous names as required.

Use the correct domestic vs international background search

If a listed person currently has or previously had an international address, ROC requires the International & Domestic route and asks for foreign and domestic residence addresses.

Do not let the background report expire

ROC states that a completed background check is valid for 90 days. Complete other major application pieces first so the report does not expire during preparation.

Collect government-issued photo IDs

Every individual required in the Persons section must submit a legible government-issued photo ID such as a valid driver license or passport as accepted by ROC.

Obtain the classification-appropriate contractor bond

Determine bond family and contemplated Arizona gross volume from ROC’s bond table. Make sure the bonded entity name matches the applicant.

Add disclosure or waiver forms when required

Examples include prior-license disclosure, disciplined-license disclosure, felony disclosure, unlicensed-activity disclosure, tiered-entity chart and in-state/out-of-state waiver documentation.

Pay the correct ROC application total

Use the residential/commercial/dual fee table—not a generic license fee. Exams, background checks and bond premium/deposit are separate expenses.

Submit through the ROC Customer Portal

Online filing is ROC’s preferred efficiency route. Mail and in-person delivery remain available under current instructions.

Save the pending application number

After ROC acknowledges the application, retain the pending/application number so you can track and reference the file when staff requests corrections.

Respond to ROC deficiencies precisely

Read every notification; replace the exact missing/incorrect item rather than resubmitting the same packet. Do not advertise as licensed while approval remains pending.

Verify issuance in the public lookup

Exam completion, bond filing and application payment do not themselves create the license. Search the live ROC record after approval and confirm the issued business name, classification and status.

Open the ROC application page → exact next clicks

Open Applying for a License.
Download the checklist matching LLC/Corporation or Sole Proprietorship/Partnership.
Open the classification requirement link and confirm exams.
Use ROC’s background-check link for every listed person.
Open Bond Information and determine the bond amount.
Review Licensing Fees.
Choose Online Customer Portal for electronic submission.
Create/login to the account and complete the applicant-entity information exactly as it appears in government records.
Upload clear IDs, exam/waiver evidence, bond and required disclosure documents.
Submit and save confirmation/pending number.

AccusourceHR background-check assistance: ROC’s current guidance directs background-check applicants to its designated vendor. Current ROC material lists 888-545-3133 for vendor assistance. International checks can take longer than domestic checks, so plan the 90-day validity window carefully.

Application Guide Official Checklist ROC Customer Portal Background Checks

Arizona Application Pack Checker

Check only items you have actually prepared. The ROC application page controls the final requirements.

Application pack: Legal entity or sole-proprietor/partnership identity is ready. Exact ROC classification is confirmed. Qualifying party and experience evidence are ready. Required exam results or waiver paperwork are ready. Background checks for all listed persons are complete and within the current validity period. Government-issued IDs are ready. Correct contractor license bond is ready. Any required disclosure/tiered-entity forms are ready. Correct ROC application total is ready.

Mark prepared items.

Form selector

Which Arizona ROC Application Form Should You Open?

Your situation	ROC form / resource	What to do after opening
Sole proprietor	RC-L-200A	Make applicant name exactly match accepted ID; add all required persons/documents.
LLC	RC-L-200B	Confirm ACC entity is active/good standing; use exact legal name.
Corporation	RC-L-200C	Match ACC record and list all persons meeting ROC disclosure definitions.
Partnership	RC-L-200D	Follow current entity/name registration and partner-person requirements.
Out-of-state license waiver	RC-L-200G	Use one request per requested Arizona license and follow the form’s prior-state verification instructions.
In-state exam/experience waiver	RC-L-200H routes	Choose the exact SRE or trade/experience waiver version relevant to your Arizona history.
Felony history	RC-L-202A	Complete the required disclosure for each affected person and include supporting documents.
Prior disciplined license	RC-L-202B	Report disciplinary actions and resolution documentation.
Prior license association	RC-L-202D	Identify earlier licenses on which each person was named.
Prior unlicensed-activity citation/conviction	RC-L-202C	Disclose and include required remedial-resolution material.
Applicant owned/operated by another entity	RC-L-205D	Build the tiered-entity organizational chart showing ownership/operation chain.
Solar classification	Solar Warranty Example	ROC’s forms page states that solar-classification applicants must submit a copy of their solar warranty.

Open All Official ROC Licensing Forms

Current published fee table

Arizona Contractor License Fees & Renewal Costs

ROC’s live fee page continues to publish the fee schedule labeled effective July 1, 2014. It was still the current official fee table when this guide was reviewed August 31, 2026.

License family	Initial ROC total	Two-year renewal	Recovery Fund assessment
General Commercial	$780	$580	Not included / commercial
Specialty Commercial	$580	$480	Not included / commercial
General Residential	$870	$590	Included in published total
Specialty Residential	$720	$540	Included in published total
General Dual	$1,050	$750	Included in published total
Specialty Dual	$850	$650	Included in published total

Budget beyond the ROC total: also plan for SRE/trade exams, background reports, surety-bond premium or approved deposit, entity filing, TPT/business requirements, workers’ compensation where applicable, local permit/plan-review fees and professional design when a local jurisdiction requires it.

Confirm Current ROC Fees Before Payment

Bond calculator & claim route

Arizona Contractor Bond Amounts — Plus What a Homeowner Should Actually Check

The penal sum shown below is the required bond amount filed with ROC. It is not necessarily the amount the contractor pays the surety as a premium.

License type	Contemplated Arizona gross volume	Required bond
Residential General	Less than $750,000	$9,000
Residential General	$750,000+	$15,000
Residential Specialty	Less than $375,000	$4,250
Residential Specialty	$375,000+	$7,500
Commercial General	$150,000 or less	$5,000
Commercial General	>$150,000–$500,000	$15,000
Commercial General	>$500,000–$1 million	$25,000
Commercial General	>$1m–$5m	$50,000
Commercial General	>$5m–$10m	$75,000
Commercial General	Over $10m	$100,000
Commercial Specialty	$150,000 or less	$2,500
Commercial Specialty	>$150,000–$500,000	$7,000
Commercial Specialty	>$500,000–$1m	$17,500
Commercial Specialty	>$1m–$5m	$25,000
Commercial Specialty	>$5m–$10m	$37,500
Commercial Specialty	Over $10m	$50,000

Dual licenses: use the applicable residential and commercial portions. Do not simply choose the larger of the two amounts.

How an applicant gets the bond

Open ROC Bond Information.
Identify your residential/commercial/specialty/general family.
Estimate the contemplated Arizona gross volume using ROC’s current definition.
Record the required penal sum.
Open ROC’s current Bond Form RC-L-220D / bond instructions.
Give the exact applicant legal name and classification/bond requirement to a surety authorized to transact the relevant surety business in Arizona, or follow ROC’s approved cash/CD alternative instructions.
Make sure the filed bond matches the license applicant exactly.

What happens if the bond is cancelled?

ROC guidance explains that a surety cancellation involves advance notice and the contractor must replace the required security to avoid license suspension. A contractor’s volume can require a bond increase; ROC states bond reductions generally occur only under the applicable renewal rules.

How a claimant starts a bond claim

Identify the contractor and bond information from the ROC record.
For a surety bond, contact the surety and request its written claim procedure.
Send the contract, payment proof, defect/abandonment evidence and claimed damages requested by the surety.
Do not assume a complaint filed with ROC automatically files a claim with the contractor’s surety.
ROC’s Recovery Fund guidance treats the license-bond claim as a separate step for certain administrative Recovery Fund claims.
Bond/legal limitation periods are deadline-sensitive; do not wait for informal negotiations before seeking deadline-specific guidance.

Insurance is separate: AZ ROC states that, apart from workers’ compensation where applicable, general liability insurance is not a blanket prerequisite merely to hold an ROC contractor license. A homeowner should independently verify any contractor claim of “insured.”

Beyond ROC

Arizona Corporation Commission, TPT & Workers’ Compensation

Arizona Corporation Commission

Use the ACC entity search for an LLC or corporation. Compare the exact legal name with ROC. Entity status does not replace the contractor license.

ACC Entity Search

Arizona Transaction Privilege Tax

Arizona Department of Revenue divides construction activity into categories including MRRA, modification and speculative-builder activity. TPT treatment depends on the actual construction transaction.

ADOR Contracting Guidelines

Workers’ compensation verification

The Industrial Commission of Arizona provides a route to NCCI coverage information, with limitations for self-insured employers.

ICA Coverage Verification

After opening ADOR Contracting Guidelines

Determine whether your Arizona projects are MRRA, Modification or Speculative Builder activity.
Do not automatically charge a separate TPT line merely because you are a contractor.
ADOR states that an MRRA-only contractor generally handles tax differently from a prime contractor on a Modification project.
Prime contractors performing Modification activity generally need the applicable TPT license.
For modification projects involving subcontractors, review Form 5005 Contractor’s Certificate and the current ADOR instructions.
Use ADOR—not ROC—to resolve transaction-privilege-tax questions.

How a homeowner checks workers’ compensation coverage

Open Industrial Commission Coverage Information.
Choose the linked Web Service for NCCI coverage verification.
Search the contractor/employer name and relevant date.
Read the limitations: the service may not identify self-insured employer status or a third-party administrator.
For questions, current ICA contacts include Phoenix at 602-542-4661 and Tucson at 520-628-5181.

Two-year license maintenance

How to Renew an Arizona Contractor License Without Missing the Final Submit Step

Check entity good standing

LLCs/corporations must remain in good standing with the Arizona Corporation Commission.

Check the contractor bond

Confirm it remains active and sufficient for current contemplated Arizona volume. Increase the bond when required.

Prepare workers’ compensation information

If employees are used, have current carrier/policy information. If not, use the applicable exemption selection in the renewal workflow.

Login to the ROC Customer Portal

Find the license in the dashboard and use the Keep License Up-to-Date / action area.

Select Renew License

Follow the renewal prompts and make any required payment.

After payment, click Submit

This is a critical ROC warning: payment alone does not complete the renewal request. The current renewal checklist tells users to click the final Submit button.

Recheck public status

After processing, use the official contractor lookup to verify the new expiration/status.

Current late fee: ROC’s renewal checklist lists a $50 late-renewal fee. Paying a late fee does not create permission to contract while a license is not in good standing.

Qualifying party leaves the company? Two deadlines matter.

15 days: ROC’s Notice of Disassociation/Resignation RC-L-305 must be received within 15 days after the qualifying party is no longer connected to the license in that capacity.

60 days: the licensee must requalify through another approved person within 60 days of disassociation or the license is automatically suspended until a new qualifying party is approved.

How to handle a qualifying-party departure

Open RC-L-305 immediately.
Record the actual disassociation date and affected ROC license numbers.
Submit the notice inside the 15-day window.
If entity documents also changed, prepare amended business records as required.
Open Application for New Qualifying Party RC-L-201D.
Complete the replacement qualifier process before the 60-day period expires.
Do not continue contracting after an automatic suspension.

Official Renewal Checklist Official License Update Checklist

Arizona localization layer

Local Permit Navigator: ROC License Does Not Replace City or County Permits

Arizona contractor licensing is statewide, but project review is highly local. Before bidding or hiring, identify the authority serving the exact property address. Incorporated-city projects usually use the city permit system; unincorporated areas generally use the county.

Fast jurisdiction test: ask the property owner for the exact street address and parcel/APN. Confirm whether it sits inside Phoenix, Mesa, Tucson, Scottsdale, Chandler, Gilbert or another municipality before assuming Maricopa or Pima County is the permit authority.

Arizona Local Permit Route Helper

Select a major jurisdiction for the official starting link and first action.

Project jurisdiction

Choose the project jurisdiction.

Phoenix

Phoenix Contractor Permit Route: SHAPE PHX

City of Phoenix Planning & Development

New commercial and residential permit workflows moved substantially into SHAPE PHX in 2026.

Office: Phoenix City Hall / Planning & Development, 200 W. Washington St., Phoenix, AZ 85003
PDD assistance: 602-262-7811
Open Office in Google Maps

2026 portal change: effective April 27, 2026, SHAPE PHX handles new commercial plan review/permitting/inspections, single-family residential permits/inspections, subdivisions, photovoltaic permits and other listed planning/development functions. Projects accepted into older systems before migration may remain in legacy workflows.

What to do after opening SHAPE PHX

Open the SHAPE PHX information page.
Select Visit the SHAPE PHX Portal.
Create/sign in to the portal account.
Choose the permit/plan-review service matching residential, commercial, photovoltaic, civil, fire/site or other applicable work.
Enter the property address carefully; do not create a new parcel/address variation if the portal already has an official property record.
Upload the plans/documents requested by the project type.
Pay only through the official city portal/payment route.
Track plan-review comments in the portal and upload corrected sheets in the same project record.
After permit issuance, schedule required inspections and preserve the final inspection/Certificate of Occupancy record where applicable.

Phoenix local benefit: Adaptive Reuse Program

Phoenix’s Adaptive Reuse Program is designed to reduce barriers when qualifying existing buildings are converted to new uses. The city describes streamlined review, regulatory relief and potential cost savings for eligible projects.

Open Phoenix Adaptive Reuse Program.
Check whether the existing building/project fits current eligibility before designing the project around the program.
Review the program guide and contact Planning & Development early in feasibility/design.
Do not assume every remodel or tenant improvement receives Adaptive Reuse treatment.

Mesa

Mesa Contractor Permit Guide: DIMES, Review Times & Expedited Options

City of Mesa Development Services

DIMES online permitting + residential/commercial project checklists.

Address: 55 N. Center St., Mesa, AZ 85201
Permit Services: 480-644-4273
Planning: 480-644-4726
Email: PermitServices@mesaaz.gov
Hours: Monday–Thursday, 7:00 AM–6:00 PM
Open in Google Maps

Residential project: what to do

Open Mesa Residential Construction.
Start with Planning to confirm zoning/approval needs.
Check Mesa’s permit list. Current examples requiring permits include additions, structural/electrical/mechanical/plumbing modifications, fire-damage repairs, living-space conversions, patio/carport enclosures, detached structures over 200 sq ft, demolition and in-ground pools.
Download the project-specific checklist and Contractor Licensure Verification Form when listed.
Create a DIMES account, upload the plans and submit electronically.
Watch for system-generated plan-review comments.
After approval, clear holds and pay fees through DIMES.
Print the approved plans and keep them at the jobsite for inspections.
Schedule inspections and complete all holds/conditions before treating the permit as closed.

Residential review option: Mesa currently publishes a 10-working-day residential review target and an expedited 5-working-day option for an additional fee, subject to workload and current city conditions.

Mesa commercial time-saving options

Review route	Current published timeframe	Extra review charge / requirement
Regular	18 working days	Regular review fee
Expedited	10 working days	100% of regular review fee additional
Super Expedited	5 working days	200% of regular review fee; advance approval required

Request Super Expedited Review

Open Mesa Commercial Construction.
Review the eligibility and current plan-review options.
Before permit submission, email PermitServices@MesaAZ.gov.
Include the project type, scope of work and total number of sheets in the plan set.
Wait for approval to use Super Expedited Review before filing the permit application.

Other Mesa time-savers: current commercial guidance also identifies programs including Self-Certification, Permit by Inspection for qualifying minor tenant-improvement work, and Annual Facilities Permits for qualifying facilities. Verify eligibility before assuming accelerated issuance.

Tucson

Tucson Contractor Permit Guide: Development Center Online & Local Business-License Layer

City of Tucson Planning & Development Services

Local permitting requirements can add contractor, architect/engineer and Tucson business-license checks.

Development Center: 201 N. Stone Ave., 1st Floor, Tucson, AZ 85701
Phone: 520-791-5550
Email: PDSDInquiries@tucsonaz.gov
Open in Google Maps

Tucson-specific contractor rule: the city’s current Permit FAQ states that improvements to commercial properties and residential rental properties require a licensed contractor. When building plans are required for those property types, Tucson also describes licensed architect/engineer requirements, and the contractor/architect/engineer must provide the applicable City of Tucson business license to the permit counter.

What to do before starting work in Tucson

Open Tucson Permit FAQ.
Identify whether the property is owner-occupied residential, residential rental or commercial.
Confirm the project needs a building/trade permit and whether sealed design documents are required.
If a licensed contractor is required, verify the ROC classification.
Confirm the contractor’s City of Tucson business-license requirement.
Submit through Tucson’s current Development Center Online process.
When the permit is issued, post the permit/job card as required.
Call for inspection before covering or concealing work requiring inspection.
Complete final inspections rather than treating “permit issued” as “project approved.”

Scottsdale

Scottsdale Permitting: Portal, Current Review Times & Payment-Scam Warning

Scottsdale One Stop Shop / Permit Services

Current city tools include plan-review status, permit reports, CO search and fee calculator.

Permit Services: 7447 E. Indian School Road, Scottsdale, AZ 85251
Phone: 480-312-2500
Open in Google Maps

Use Scottsdale’s public project/permit tools

Open Planning & Permitting Portal.
Use Plan Review Search to track submitted plans.
Use Building Permit Reports to review permits issued since 2022.
Use Certificate of Occupancy search when final occupancy status matters.
Use the city’s Building Permit Fee Calculator for a permit-cost estimate rather than guessing from another city.

Current Scottsdale review-time guide

Plan type	Administrative review	Substantive review
Small Scope Review	1 day	5 days
Pools / fences / walls / signs	5 days	5 days
Tenant improvements	7 days	10 days
Other plan types	7 days	15 days
XLT projects	7 days	20 days

Scottsdale payment-scam alert: the city warns about fraudulent emails impersonating planning/development staff and requesting wire transfers. Scottsdale states official emails use the @ScottsdaleAZ.gov suffix and city fees are paid through secure official portals or in person—not by replying for wire instructions.

Preliminary review benefit: Scottsdale offers a Preliminary Plan Review Meeting route so design professionals can raise project-specific code questions before formal plan submission. This can help expose major problems before a full review cycle.

Current Plan Review Times Preliminary Plan Review

Chandler

Chandler Contractor Permit Help: Free Pre-Technical Review

City of Chandler Development Services

Electronic plan review plus a free Pre-Technical Review for specified larger development work.

Address: 215 E. Buffalo St., Chandler, AZ 85225
General city line: 480-782-3000
Permitting Representative of the Day: 480-782-3074
Building Reviewer: 480-782-3078
Open in Google Maps

Free local process benefit: Chandler states that Pre-Technical Review is required for proposed subdivisions, site-plan development, new buildings and substantial building additions—and that the process is free of charge.

How to use Chandler Pre-Technical Review

Open Chandler Development Services.
Find Pre-Technical Review.
Open the site-plan review application/instructions.
Use it before full plan submission if your project is a subdivision, site-plan development, new building or substantial addition.
For first-time electronic-plan-review users, Chandler encourages contacting staff for help setting up and submitting correctly.

Gilbert

Gilbert Contractor / Small-Business Help: Free TCSB Team

Town of Gilbert Development Services

OneStopShop permitting plus free small-business navigation assistance.

Development Services: 90 E. Civic Center Drive, Gilbert, AZ 85296
Development Services: 480-503-6700
Plan Review & Inspection: 480-503-6728
Hours: Monday–Thursday, 7:00 AM–6:00 PM; Friday closed
Open in Google Maps

Free business-launch assistance: Gilbert’s Taking Care of Small Business (TCSB) team provides free guidance to emerging small businesses from early permitting through Certificate of Occupancy.

Use TCSB before signing a lease or beginning a build-out

Open Gilbert TCSB.
Contact TCSB Coordinator Robyn Palmer at 480-503-6763 or TCSB@gilbertaz.gov.
Provide the business type, services and proposed property address—or state that you are still searching for a location.
The team can compile an application/checklist packet for the business.
Request a team meeting if useful; Gilbert states the meeting may include your contractor, engineer, planner and architect.
The TCSB page states a follow-up response letter is typically provided within seven business days after the information request.

Local business-license layer: Gilbert states commercial and home-based businesses located in Gilbert are subject to local business-license requirements. Do not treat the ROC contractor license as the local business registration.

Gilbert Development Services

Unincorporated Arizona

Maricopa County & Pima County Permit Routes

Maricopa County

Use for applicable properties in unincorporated Maricopa County—not automatically for every Phoenix-area address.

Planning & Development: 301 W. Jefferson St., Suite 170, Phoenix, AZ 85003
Call Center: 602-506-3301
Google Maps

Open Maricopa County Building Permit guidance.
Confirm the parcel is actually in County permitting jurisdiction.
Use the County Permit Center; the County states permit submittals are electronic.
Choose the correct residential/commercial/inspection workflow.
Upload engineered or non-engineered plans as required.
Track review comments in the permit record.
After issuance, schedule inspections through the Permit Center and monitor the specific inspection record.

Pima County

Development Services / Permit Gateway for applicable unincorporated county projects.

Development Services: 201 N. Stone Ave., Tucson, AZ 85701
Main: 520-724-9000
Building Permitting: 520-724-6490
Google Maps

Start with Pima County Development Services and the current Permit Gateway.
Research the parcel/address and follow the project-specific decision path before filing.
Upload the required documents and pay through the official county portal.
For inspection status, use Pima County Building Inspection Tracking.
Enter the full permit number, such as the format shown by the county.
Open the permit result to read scheduled inspection details and inspector comments.

Public works / ADOT

Want to Bid Arizona ADOT Construction? ROC License Alone Is Not Enough

Private contracting and public highway bidding are separate compliance layers. ADOT requires prime construction contractors to complete its prequalification process before bidding on ADOT construction projects.

ADOT prime-contractor prequalification sequence

First obtain the appropriate Arizona commercial contractor license through ROC.
Open ADOT Prime Contractor General Requirements.
Prepare the prequalification application at least 15 calendar days before the bid opening date.
Prepare the financial statement at the level required by ADOT, plus company/officer information.
List major relevant project experience and construction equipment.
Provide proof of the Arizona commercial contractor license.
List persons authorized to sign proposals, contracts and contract bonds.
Wait for the ADOT Contractor Prequalification Board determination and maximum prequalification amount.
ADOT states approved prequalification is generally valid for 15 months from the date of the submitted financial statement.

Subcontractors: ADOT states subcontractors are not required to complete the prime-contractor prequalification process, but applicable licensing, registration and project requirements still apply. ADOT also uses AZ UTRACS vendor registration for companies seeking ADOT work.

ADOT Contracts & Specifications ADOT Subcontractor Requirements

Homeowner contract protection

What an Arizona Construction Contract Over $1,000 Must Contain

A.R.S. § 32-1158 lists minimum written information for contracts over $1,000 between a contractor and an owner of property to be improved.

Required contract information	Homeowner check
Contractor name, business address and license number	Match these to the live ROC record.
Owner name/mailing address + jobsite address/legal description	Make sure the contract is tied to the correct property.
Date contract entered	Keep the signed original and later amendments.
Estimated completion date	Clarify delay/change-order effects.
Description of work	Avoid “remodel kitchen” without plans/material details.
Total amount including applicable taxes	Resolve allowances, tax treatment and exclusions.
Advance deposit amount	Use traceable payment and obtain receipt.
Progress-payment amount + construction stage triggering payment	Tie payments to measurable milestones.
ROC complaint-right notice	Statute requires ROC contact/website and filing-period notice in specified prominent formatting, subject to the statutory exception.

At signing: Arizona law also requires the contractor to give the owner a legible copy of signed documents and a written signed receipt showing the true amount of cash paid.

Residential pool / spa projects have extra protections

A.R.S. § 32-1158.01 adds special contract provisions for specified residential in-ground pool/spa contracts, including a right to request standard payment/performance bonds and statutory payment-stage limitations.

Pool payment structure: the statute generally caps the execution down payment at 15% of the original contract price, then specifies staged percentage limits tied to excavation, steel/plumbing/pneumatically applied concrete or prefabricated installation, decking, and final interior/completion stages. Written change orders are required for changes/additions/deletions covered by the statute.

Catastrophic-storm residential repair has separate cancellation protections

A.R.S. § 32-1158.02 creates extra requirements for specified residential repair/replacement arising directly from a catastrophic storm designated by an insurer, including cancellation language and additional estimate/disclosure rules.

Do not apply the storm-contract rules to every roof job. They are tied to the statutory catastrophic-storm/insurance context. For a normal remodel, use the general contract rules plus any other law applying to the project.

A.R.S. § 32-1158 Pool/Spa Contract Statute Storm Repair Contract Statute ROC Contract Guidance

Before formal complaint

Arizona ROC Building Confidence Program: Get an Informal Workmanship Visit

For qualifying residential workmanship concerns, ROC offers a Building Confidence visit that can help identify whether items appear to fail minimum construction standards before the dispute necessarily becomes a formal complaint case.

Useful when: residential work was recently completed, the homeowner and contractor can still communicate, and an objective ROC workmanship review may help define which items actually need correction.

How to request a Building Confidence inspection

First give the contractor a reasonable opportunity to address the workmanship issue.
Photograph each disputed item and prepare a numbered defect list.
Open ROC Building Confidence Program.
Use the current Building Confidence Program Request Form or Customer Portal route.
If using the portal, look for the action to request a Building Confidence inspection.
Provide the project address, contractor/license information and clear list of workmanship concerns.
An ROC investigator can meet with the parties and review the work.
ROC states the investigator will notify both parties whether identified items fail applicable minimum standards.
Resolution remains between owner and contractor unless a formal complaint is filed.

Contractor can request it too: ROC states a contractor may request a Building Confidence visit, but the property owner must be willing to participate.

Use the Minimum Workmanship Standards before the visit

Open ROC Statutes, Rules & Policies.
Open Minimum Workmanship Standards.
Find the trade/category relevant to the disputed work.
Compare your issue with the applicable workmanship standard rather than relying only on aesthetic preference.
Photograph the condition with a tape/level/reference where useful.
Put the relevant standard beside the corresponding numbered complaint item.

Formal enforcement route

How to File an Arizona ROC Complaint — What Happens After You Click Submit

Problem	Correct ROC starting route	Do not use
Current/suspended licensed contractor workmanship or abandonment	Licensed Contractor Complaint	Unlicensed complaint merely because you dislike the work.
Unlicensed, expired or revoked contracting	Unlicensed Contractor Complaint	Representing the person as currently licensed.
Subcontractor/material supplier non-payment exceeding ROC threshold	ROC Non-Payment Complaint where applicable	Homeowners using a subcontractor-specific non-payment form.

Online complaint: exact filing sequence

Open Official ROC File a Complaint.
Review the complaint type and filing-period information before starting.
Open/login to the ROC Customer Portal.
From the dashboard, choose the complaint filing action.
Enter the contractor’s exact licensed legal name and ROC number when applicable.
Describe each alleged violation separately—do not combine ten defects into one vague paragraph.
Upload the contract, change orders, invoices, proof of payment, permits, inspection records, photographs and relevant written communications.
Submit and save the complaint number/confirmation.
ROC states an investigator typically contacts the parties after intake/assignment; respond promptly to requests for site access and documents.

Complaint evidence pack

Signed contract and all attachments/specifications.
Every written change order.
Receipts, checks, card statements or other payment proof.
Before, during and after photographs.
Permit number and inspection/correction records.
Emails/texts showing notice to contractor and response.
Timeline with contract date, start, payments, last work date, abandonment/correction dates.
Minimum Workmanship Standards sections relevant to each defect where applicable.
Replacement/repair bids if damages or Recovery Fund eligibility later becomes relevant.

ROC filing deadlines for licensed-contractor complaints

New construction

ROC currently states the complaint generally must be filed within two years from close of escrow or actual occupancy, whichever occurred first.

Remodel / repair

ROC currently states the complaint generally must be filed within two years from the last date work was performed.

Do not let repair negotiations consume the filing period. The deadline calculation is fact-specific. File promptly or obtain deadline-specific professional guidance rather than assuming repeated promises to return have extended ROC jurisdiction.

What happens after ROC accepts the complaint?

ROC checks completeness

The complaint is vetted before assignment.

Investigator is assigned

ROC schedules a jobsite inspection when appropriate.

Jobsite is inspected

If the work meets applicable minimum standards, the workmanship complaint can be dismissed.

Written Directive may issue

When work does not meet applicable standards, the investigator may issue a Written Directive identifying corrective work.

Corrective period

ROC’s published process states the corrective-work period must be at least 15 days. The complainant must provide reasonable access for corrective work.

Compliance check / legal referral

If the directive is not satisfied, the matter can progress toward citation/legal action. Regulatory findings and discipline are separate from the original allegation.

If a citation goes to Legal

ROC’s current Legal FAQ explains that a cited contractor generally has 15 calendar days to submit a written answer. If a timely answer is filed and a hearing is required, the matter proceeds through the administrative-hearing process. Do not rely on older flowchart material if it conflicts with the current Legal FAQ.

Parallel lawsuit caution: ROC’s legal materials explain that a civil action involving the same dispute can affect continued administrative complaint processing. If court, arbitration, mechanic’s lien or insurance deadlines are involved, treat those as separate legal timelines.

Official Complaint Forms ROC Investigation Flow ROC Legal Process

Residential claimant remedy

Arizona Residential Contractors’ Recovery Fund — Eligibility, Bond-First Rule & Claim Documents

The Recovery Fund is not ordinary insurance and is not an automatic $30,000 payment. It is a statutory remedy with claimant/property/contractor/procedural conditions.

Individual award maximum$30,000

Aggregate per license$200,000

Property typeQualifying residential

DamagesActual qualifying damages

Automatic payoutNo

Administrative claim route — practical sequence

File the qualifying ROC complaint

A Recovery Fund administrative claim generally begins with the appropriate residential-contractor complaint rather than a standalone request for money.

Obtain qualifying license discipline

ROC’s Fund instructions require the underlying complaint/discipline conditions applicable to the administrative route.

File against the contractor’s license bond

ROC’s current Recovery Fund instructions require the claimant to file the bond claim and receive a final determination before an administrative Fund claim.

Prepare claimant/property eligibility evidence

Examples can include deed/property records and evidence that the residence meets the Fund’s applicable primary-residence/claimant requirements.

Calculate actual damages

Actual-damage rules generally focus on reasonable repair/completion cost minus contract balance and other recoveries, subject to statute and the Fund cap.

Submit the Fund claim

Use the current online portal or Recovery Fund Claim Form and attach every required item.

What the current Recovery Fund form asks you to organize

Claimant name/contact information.
ROC complaint number.
Whether the contractor’s license was disciplined as a direct result of the complaint.
Primary-residence / claimant eligibility information.
Contract amount and change orders.
Total paid and remaining contract balance.
Abandonment date and work start/last-work dates.
Date of first payment.
Jobsite information.
Money recovered from contractor bond, insurance, credit-card dispute or other sources.
Lowest qualifying bid or actual cost to repair/complete.
Deposit refund claim when no materials were delivered and no work was performed, if the statutory rule applies.

If repair has not yet been completed: ROC’s current Fund guidance generally instructs claimants to obtain multiple bids from appropriately licensed residential contractors describing the same corrective/completion scope. Do not use an unlicensed estimate as if it automatically establishes eligible Fund damages.

Deposit / no-work situation: Arizona’s Recovery Fund statute contains a specific actual-damages rule when a deposit/down payment was made and no work or materials were provided, subject to statutory interest and the Fund maximum.

Open the Recovery Fund page → what to click

Open Residential Contractors’ Recovery Fund.
Read eligibility before downloading a claim form.
Open Recovery Fund Forms.
If you have not filed the underlying complaint, follow ROC’s complaint route first unless your legal route differs.
Complete the license-bond claim step required for the administrative route.
Use the ROC portal for electronic Recovery Fund submission when available.
Save the entire packet and proof of submission.

Official document desk

Official Arizona ROC PDFs & Forms — What Each One Is Actually For

Do not download every PDF. Open the document that answers the task you are completing and extract the fields you need into your application, complaint or project file.

2025 LLC / Corporation Application Checklist

Ten-step ROC checklist: legal entity → classification → exams → background → IDs → bond → fees → application → ROC review → approval.

After opening: use it as the cover sheet for your application packet and mark each step complete.

Open Official LLC/Corporation Checklist PDF

2025 Sole Proprietor / Partnership Checklist

Highlights exact government-ID name matching plus classification, exams, background checks, bond and submission.

After opening: compare the applicant name character-by-character with accepted ID before creating the application.

Open Sole Prop / Partnership Checklist PDF

Spanish Application Checklist

Spanish-language step sequence for applicants and Spanish assistance instructions.

After opening: use the Spanish checklist alongside ROC’s Spanish seminar; call 877-692-9762 and select option 8 for Spanish assistance as currently directed.

Open ROC Spanish LLC/Corp Checklist

License Classification Requirements

Classification-specific experience/examination table.

After opening: write the class code, experience requirement and trade exam on your applicant checklist before registering with PSI.

Open Classification Requirements

PSI Candidate Information Bulletin

Official testing-provider instructions for applicable trade exams.

After opening: verify exam title, registration/scheduling procedure, identification, test-center rules and current reference-material policy.

Open PSI Bulletin Route

Out-of-State Waiver RC-L-200G

Used to request eligible trade-exam/experience waiver based on comparable out-of-state licensing.

After opening: complete one for each requested Arizona license and follow the form’s instruction for verification by the prior licensing state.

Open Out-of-State Waiver PDF

Petition for Review of Criminal Record RC-L-100

Optional pre-application determination route for criminal-history licensure impact.

After opening: collect each charging/disposition/sentence/completion document before filing so the petition is not rejected as incomplete.

Open RC-L-100

Scope Determination RC-L-203

Official classification-determination request when ROC descriptions do not resolve your work scope.

After opening: describe actual planned activities, systems and property type, then submit electronically with eSignature where available.

Open RC-L-203

Minimum Workmanship Standards

Practical standards used when evaluating workmanship issues.

After opening: find the relevant trade, compare the actual installation to the stated standard and label complaint photos with the applicable item.

Open Minimum Workmanship Standards PDF

Licensed Complaint Process Flowchart

Visual route from complaint intake through investigation, jobsite inspection, Written Directive, corrective work and possible legal referral.

After opening: identify which stage your complaint is currently in so you know whether the next action belongs to you, the contractor, investigator or Legal Department.

Open Complaint Process PDF

Recovery Fund Claim Form

Collects claimant, complaint, contract/payment, other-recovery and repair/completion-cost information.

After opening: do not start filling it until you have complaint/bond information and the supporting damage documents the form requests.

Open Recovery Fund Claim PDF

2024 Annotated Statute & Rules Book

Convenient ROC compilation of statutes/rules published in 2024.

After opening: use it for organized background research, then confirm any time-sensitive statutory provision against the current online Arizona Revised Statutes before relying on it in 2026.

Open ROC Statute & Rules Book PDF

PDF freshness rule: a PDF can remain publicly accessible after a statute, fee, portal or procedure changes. Use the document revision date and compare important current requirements with the live ROC page/current Arizona statute.

Arizona ROC contact desk

Arizona Registrar of Contractors Phone, Office, Parking & Google Map

Phone

Phoenix: 602-542-1525

Arizona toll-free: 877-692-9762

Customer service: Monday–Friday, 8:30 AM–4:30 PM.

Licensing

Email: Licensing@roc.az.gov

For a useful response, include the applicant/legal business name, pending/license number when available, classification and exact question. Do not email sensitive IDs/background documents unless instructed.

Phoenix office

1700 W. Washington St.
Suite 105
Phoenix, AZ 85007

Office hours: Monday–Friday, 8:00 AM–5:00 PM, excluding state holidays.

Parking: ROC’s current office-location guidance states that free public parking is available west of the building off 19th Avenue and Jefferson. Use unmarked public spaces and enter through the west-facing doors of the State Capitol Executive Tower.

Official ROC Contact Page Official Office / Parking Details AZ ROC Phoenix Office — Google Maps

Verification desk

Primary Official Sources Used for This Arizona Guide

Source	Use it for	Freshness note
Arizona Registrar of Contractors	Licensing, lookup, applications, forms, fees, bonds, complaints and Recovery Fund.	Live pages reviewed August 31, 2026.
Arizona Revised Statutes Title 32	Exemptions, qualifying party, licensing, contract requirements, complaint/recovery law.	Current online statute should control over older PDF compilations.
Arizona Corporation Commission	LLC/corporation legal entity and status.	Check live entity record.
Arizona Department of Revenue	TPT treatment for construction activity.	Use current MRRA/Modification guidance.
Industrial Commission of Arizona	Workers’ compensation information/coverage verification route.	Read NCCI/self-insured limitations.
Phoenix / Mesa / Tucson / Scottsdale / Chandler / Gilbert	Local building permits, plan review, inspections and assistance.	Local portals/processes can change independently of ROC.
Maricopa / Pima County	Unincorporated-area permits and inspection tools.	First confirm project jurisdiction.
Arizona DOT	ADOT contractor prequalification/public-project layer.	Bid-specific procurement documents control.

Related ContractorsBoard.org guides

Frequently asked questions

Arizona Contractors Board FAQs

What is the official Arizona Contractors Board?

The official statewide contractor licensing agency is the Arizona Registrar of Contractors, commonly called AZ ROC. “Arizona Contractors Board” is a common search phrase, but the Registrar of Contractors is the agency that issues and regulates Arizona residential and commercial contractor licenses.

How do I verify an Arizona contractor license?

Open the official AZ ROC Contractor Search, search the exact ROC license number when possible, open the complete record, match the licensed legal business with the contract and payment entity, check current status and classification, then review the qualifying party and available bond, complaint or disciplinary information.

Is an Arizona contractor license required for work under $1,000?

Not always, but the exemption is conditional. Arizona’s minor-work exemption generally requires the complete undertaking to be less than $1,000 and casual or minor, and it does not apply when a local building permit is required, when a larger project is split to evade licensing, or when applicable advertising fails to disclose “not a licensed contractor.” Other statutory limitations also apply.

What is an Arizona contractor qualifying party?

The qualifying party is the regularly employed person whose experience, knowledge, skills and examinations qualify the licensed business for the requested ROC classification. The contractor license is issued to the business entity rather than merely to the individual qualifier.

What exams are required for an Arizona contractor license?

The exact requirement depends on the classification. ROC currently requires the Arizona Statutes and Rules Exam through GMetrix and an applicable PSI trade examination when required, unless an approved waiver or eligible NASCLA route applies. Required exams must be passed with at least 70%.

Does Arizona have contractor-license reciprocity?

AZ ROC’s current application guidance states that Arizona does not have direct contractor-license reciprocity with another state. An eligible out-of-state qualifying party may request waiver of specified trade-exam and experience requirements, but the applicant must still apply for and receive the Arizona ROC license.

How long is an Arizona contractor license valid?

ROC’s current fee schedule is based on a two-year contractor license. Renewal still requires the licensed entity and bond to remain compliant, with workers’ compensation information handled as applicable.

How much does an Arizona contractor license cost?

Current published initial ROC totals are $780 General Commercial, $580 Specialty Commercial, $870 General Residential, $720 Specialty Residential, $1,050 General Dual and $850 Specialty Dual. Exam, background-check, bond and other business or permit costs are separate.

Does Arizona require contractor general liability insurance?

AZ ROC states that, apart from workers’ compensation where applicable, general liability insurance is not a blanket requirement merely to hold an ROC contractor license. The contractor license bond is required and is different from liability insurance. A property owner can independently require and verify insurance before hiring.

What written information must be in an Arizona construction contract over $1,000?

A.R.S. § 32-1158 requires specified information including contractor name, business address and license number; owner and property information; contract date; estimated completion; work description; total price including applicable taxes; deposit; progress-payment amounts and construction stages; and the statutory ROC complaint-right notice. The contractor must also provide copies of signed documents and a signed receipt for cash paid.

How long do I have to file an Arizona ROC complaint?

ROC currently states that licensed-contractor complaints involving new construction generally must be filed within two years from close of escrow or actual occupancy, whichever occurred first. Remodel or repair complaints generally must be filed within two years from the last date work was performed. File promptly because the exact deadline depends on the facts.

What is the Arizona ROC Building Confidence Program?

Building Confidence is an informal ROC residential-workmanship visit that can help identify whether work appears to fail applicable minimum construction standards. The owner and contractor can use the findings to try to resolve the issue without automatically turning the visit into a formal complaint, although a formal complaint can still be filed when appropriate.

How much can the Arizona Residential Contractors’ Recovery Fund pay?

Arizona law limits an individual qualifying Recovery Fund award to a maximum of $30,000 and establishes an aggregate limit of $200,000 associated with one contractor license. Eligibility and actual damages must be established, and an administrative claim generally also requires the applicable complaint, discipline and contractor-bond claim steps.

Does an active ROC license mean the contractor has a Phoenix, Mesa or Tucson permit?

No. The ROC contractor license and the project permit are separate. Phoenix uses SHAPE PHX for many new permits, Mesa uses DIMES, Tucson uses its local Development Services process, and other cities/counties have their own portals. Check the permit for the exact project address independently.

Arizona Contractor Verification Should End With Three Independent Records

1. Contractor: verify the current AZ ROC license, legal entity and classification.

2. Project: verify the local city/county permit, plan-review and inspection record.

3. Business/risk: separately check entity status, bond, claimed insurance/workers’ compensation and relevant tax/business-license requirements.

Official AZ ROC License Lookup Official State Application Official ROC Complaint

Requirement review date: August 31, 2026. Contractor status, forms, vendor fees, local portals, plan-review times and procedural rules can change. Recheck the linked government source at the moment you apply, renew, hire, file a permit or submit a complaint.